Black Ballad Privacy Policy

We are currently reviewing and updating this notice to reflect how the platform works today. This is an interim version. If you have any question about your data in the meantime, please contact us at info@blackballad.co.uk.

Who We Are

Black Ballad Ltd is the data controller for the personal data described in this policy. This means we are responsible for deciding how your personal data is collected and used.

Registered office: 167-169 Great Portland Street, Black Ballad HQ, 5th Floor, London, W1W 5PF
ICO registration reference: ZC110581
Data protection contact: info@blackballad.co.uk

At Black Ballad Ltd we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

Information about your use of our site, including details of your visits such as pages viewed and the resources that you access, and related traffic and communication data.
Information provided voluntarily by you. For example, when you register, complete your profile, or make a purchase.
Information that you provide when you communicate with us by any means.

Use of Cookies

We use a small number of strictly necessary cookies to keep you signed in and to keep the platform secure. These are essential to the service and do not require consent.

Analytics and measurement cookies or tracking only run after you have given consent. Where you have, we use limited analytics to understand how the platform is used so we can improve it. You can change your analytics choice at any time in your account settings. We do not use advertising cookies.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition, we may use the information for one or more of the following purposes:

To provide information or services that you request from us.
To inform you of changes to our website, services, or products.
Where you have consented, to send you information about products or services that may interest you. You can withdraw this consent at any time.

Storing Your Personal Data

Our main database is hosted in the UK (London). Some of our service providers are based outside the UK, so it may be necessary to transfer data that we collect from you to locations outside the UK for processing and storage. Where we transfer your data internationally, we rely on the safeguards approved under UK data protection law to make sure it remains protected to UK standards.

We take all reasonable steps to make sure your data is stored securely. Unfortunately the sending of information via the internet is not totally secure, and we cannot guarantee the security of data that you send us electronically.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

In the event that we sell any or all of our business to a buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.

We also use trusted service providers who process personal data on our behalf, under contract, in order to run the platform.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site's approach to privacy. You should review their privacy policy before sending them any personal data.

Your Rights and Access to Information

Under the UK GDPR and the Data Protection Act 2018, you have the right to access the personal data we hold about you, and to ask us to correct it, delete it, restrict or object to its use, or provide it in a portable format. You can also withdraw any consent you have given, at any time. We do not charge a fee for these requests.

If you are a member in the EU or EEA, you have the same rights under the EU GDPR. You can exercise them in the same way, by contacting us at info@blackballad.co.uk.

To exercise any of these rights, contact us at info@blackballad.co.uk. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office at ico.org.uk, or by calling 0303 123 1113. We would appreciate the chance to address your concern first, so please consider contacting us before you approach the ICO.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at info@blackballad.co.uk.